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VoIP FAQs

What is Vintalk Business Voice & Data Services?

Vintalk’s Business Voice & Data Services is an integrated voice and data solution that delivers next-generation voice technology over a proven reliable broadband connection, coupled with a company-wide Web portal, as well as quality Customer Care and round-the-clock support.

How does Vintalk Business Voice & Data Services work?

Vintalk’s Business Voice & Data Services is based on Voice Over Internet Protocol (VoIP), a method by which voice is digitized and transmitted in digital packets rather than using traditional circuit-committed protocols—standard telephone lines—of the public switched telephone network (PSTN).

How is Vintalk Business Voice & Data Services different from my current telephone service?

The Public Switched Telephone Network (PSTN) is the traditional phone network which American tax dollars built over the last 100 years and, depending on whose territory you are in, is currently maintained by large telecommunication companies. VoIP uses something called a Session Initiation Protocol (SIP) over the same Internet path that you use to view Web pages. The Internet moves your voice packet just like it would move a data packet.

Does Vintalk Business Voice & Data Services deliver the same quality?

Yes! Our intelligent technology recognizes voice traffic and will prioritize the ‘voice packets’ over data packets to ensure quality. This is called DIFFserve, for which all voice traffic in the data pipe is groomed with the highest priority. We also offer MPLS internet circuits to further improve voice quality and internet security.

Is Vintalk’s Business Voice & Data Service comparable to traditional phone service?

With Vintalk Business Voice & Data Service, voice service levels are fully guaranteed when coupled with a Business Broadband Service circuit for 99.99% uptime. A business’ core voice network includes multiple backbones, peering exchanges, and direct private connections to transit providers and transit peers to ensure speed and reliability.

How is Vintalk Business Voice & Data Service different from a traditional Phone system?

Vintalk Business Voice & Data Service goes far beyond traditional PBX, IP-PBX, Key, or Centrex services to offer a variety of IP-based functionality, scalability and geographical coverage for increased business flexibility and a lower total cost of ownership (TCO). When compared to the features, functionality and relative costs of PBX, IP-PBX and Centrex services, Vintalk comes out ahead on all accounts, with the additional benefit of owning and managing our own international VoIP network.

How is Vintalk Voice & Data Business Services different from other VoIP providers?

Unlike other providers that do not have full control over the networks to which calls are placed, Vintalk began to build its own global VoIP network in 2001, and continues to expand coverage today through additional software and hardware, as well as partnerships with other qualified partners. Not only do we own and manage our own network, but we designed it as well: concentrating on delivering extraordinary dependability and performance. So, rather than be dependent on another carrier, Vintalk has full control over our quality of service.

Is Vintalk Business Voice & Data Service secure?

Yes. Voice traffic is carried to and from the PSTN over the Vintalk’s own broadband network, and also on the network of selected partners; therefore, we can assure voice privacy; with no worry of eavesdropping and hacking.

Does Vintalk Business Voice & Data Service restrict my calling to traditional phone systems?

Your calling is not restricted. Vintalk Business Voice & Data Service allows end-users to call anyone anywhere in the world.

Why should I trust Vintalk for my business voice & data needs?

The Voice over Internet Protocol market demands that voice technology be integrated with proven high-quality data solutions. As an international VoIP carrier, Vincomm brings nearly 120 years of combined management experience. We provide carrier services to telecommunications corporations all over the world to the Voice over IP market. Through our partnerships with XO Communications, Earthlink and Time Warner Telecom, and other Tier 1 carriers worldwide, Vintalk has been serving our growing business customer-base with premier business services, including Business Broadband Services connections, Web and mail hosting services. Unlike other providers, all Vintalk’s business-class services are supported by a Dedicated Business Account Manager who knows your business needs and is focused on ensuring those needs are met. And because we built, own and manage our own global broadband network, we are in full control of our quality, up time, and reliability. In the constant flux of VoIP providers, Vintalk represents security and stability.

What features are included in Vintalk Business Voice & Data Services?

Vintalk Business Voice & Data Service offers an extensive standard set of Class-5 features as well as enhanced services like, FindMe/FollowMe, Unified Messaging, MS Outlook direct dialing, soft phone support, voicemail, conference calling, web triggered calling, internet fax with Web portal administration, international mobile calling and long distance services.

Can I keep my existing phone numbers?

Yes! Vintalk Business Voice & Data Service provides porting of existing telephone numbers. This enables businesses to continue using their existing local and 800 telephone numbers.

Does Vintalk Business Voice & Data Service support businesses with multiple locations?

Yes. Vintalk Business Voice & Data Service is perfect for businesses with multiple locations. Because businesses' PBX capabilities are hosted and multiple communication services converge into one Web-based application, businesses get complete flexibility and seamless control over multiple locations. All calls between the business’ multiple locations are free by dialing a four digit extension over the Vintalk network.

How is Vintalk Business Voice & Data Service able to save me at least 30% on over my current telephone provider?

With Vintalk Business Voice & Data Service, unlimited local and long distance is included with every monthly service plan. Our Free Zone calling package includes over 20 different countries with unlimited calling. Also, by removing your current local line charges, extra charges for enhanced services, support charges and host of taxes that are currently on your phone bill, Vintalk Business Voice & Data Service can provide much more, at a fraction of the cost.

Will 911 service work with Vintalk Business Voice & Data Service?

Yes. Vintalk Business Voice & Data Services provides E911 connectivity through its partnership with Dash911, a respected company that provides the most comprehensive E911 services within the contiguous US.

What does the Vintalk User Portal Web interface do for me?

The Web interface provides a user-friendly way to manage features within the Vintalk Business Voice & Data account. Administrators and end-users have controlled, role-based access to the voice application, which allows them to manage advanced phone features like unified messaging, conference calling, voicemail preferences and enhanced call features from any computer, any time.

Can I use Vintalk Business Voice & Data Service out of the office?

Yes, next-generation voice technology allows employees to take their desk virtually anywhere; whether working from home or on the road, to make and receive calls. This enables employees to maintain an “in-office” appearance to customers and prospects.

Will our current analog phones work with Vintalk Business Voice & Data Services?

YES. Since Vintalk Business Voice & Data Services use internet protocol (IP) for sending, all you need is a standard ATA to VoIP-enabled cordless or analog phone handset. In some cases, depending on what type of phones your organization currently has, you may be able to deploy a hybrid system of analog and IP phones. Contact your Vintalk account representative today for more information.

What additional hardware do I need, other than IP-enabled phones, to install Vintalk Business Voice & Data Services?

Absolutely nothing! Since Vintalk Business Voice & Data Services is a hosted IP PBX application, it rides on your current Internet infrastructure. Your organization may or may not require upgrading your Internet bandwidth to deploy and support Vintalk Business Voice & Data Services. Please check with your account representative.

What if my business grows, can I add more phones?

Yes! This is the beauty of Vintalk Business Voice & Data Services. MACs (moves, adds and changes) are very simple and can be completed in just days from initial order. Since Vintalk is a plug-and-play technology, expensive MAC's and truck rolls from your local phone company are a thing of the past.

What happens if your Internet service is interrupted? Does the system fail?

No. A user can activate the auto-attendants from any Web browser outside the office wherein; outside callers can still dial into the company, get the auto-attendant and leave voice mail for any employee. Employees may access the Vintalk user portal and activate call forwarding to their cell phone, or activate “Find Me/Follow Me” and the Vintalk service will forward calls accordingly—giving the impression desk phones are still activated. However, today, we rarely see Internet services interrupted for any length of time.

Can I use my own IP phones?

You certainly may if they are listed on the Vintalk-approved Hardware list. We currently support Sipura, Polycom and Linksys IP phones