Support Guarantees

At Vincomm, we understand that your business communication infrastructure is the quintessential tool that allows you to keep your business running smoothly and efficiently, and always with excellent call quality. In the unlikely event that you experience an Internet service outage, or possibly less-than-perfect call quality, you want timely and total response. You should expect nothing less. At Vintalk, we stand by our commitment to satisfaction guaranteed or your money back. And we’ll back that up in writing. Our 4-prong Service means you never have to wonder, or wait.

Guarantee 1: Business Voice Service

Vintalk business voice services deliver high-quality VoIP services with 99.99% guaranteed uptime backed by superior Customer Care. Uptime is dependant on internet and network traffic not exceeding normal levels that could possibly affect voice quality.

Guarantee 2: Business Internet Service

Our Business T1s and MPLS services are affordable; business-class high-speed solutions that offer 99.99% guaranteed uptime backed by superior Customer Care

• Competitive rates
• Best-in-class SLAs
• Fast access to the Internet
• Flexible installation options
• 24x7 monitoring and support available

Guarantee 3: World Class Support

Vincomm provides its valued customers and partners world class 24/7 support for all of our Vintalk VoIP services. Support may be obtained from the following methods:

• Email to retailsupport@vincomm.net
• Toll Free at 888-235-8825
• Direct dial 611 from the IP Phone
• Online chat with Vintalk CSR

Guarantee 4: Platform Upgrades / Service Interruptions

Vincomm shall provide at least three days’ notice via email of a planned interruption or platform upgrade. Interruptions normally take place after normal business hours, or over weekends.