Call Center (ACD)

The Vintalk SIP-based Call Center application provides comprehensive features at a low cost to inbound and outbound contact centers. Some of the features include:

• Flexible inbound routing allows calls to be delivered to the appropriate agent based on hunting rules and availability
• Fully enabled VoIP based call monitoring and call recording
• Real time statistics for performance measurement
• Enables geographically distributed agents for peak hour modeling at remote locations
• Contact center agents communicate using any platform approved SIP based hard phone or soft phone
• Contact center agents may also use the web-based Vintalk User Portal