VoIP Basics

VoIP

For those of us who grew up with phones that had rotary dials, the world of Voice over Internet Protocol (VoIP) phone service is new territory. But, just as we adapted to touch tone phones, then speed dial, cell phones, Bluetooth and text messaging, so can we easily incorporate VoIP into our daily business environment.

While VoIP may seem a bit futuristic, you probably don't realize that currently close to 70% of your "land line" calls go through a digital phase at some point before arriving at their destination. So really, you have already been using VoIP to some extent, but now it's time to take advantage of everything VoIP with a virtual phone system has to offer:

  • low cost bundled services
  • better user experience
  • feature-rich without capital expenditure
  • future-proof architecture
  • geographic independence
  • unparalleled scalability
  • moves, adds and changes
  • future-ready platform (video)
  • better value for the money
  • 24/7 Customer Care access

Established in 2001, Vinculum is a leading VoIP service provider, with a track record for reliability, stability, continued growth, and a real commitment to reaching out to organizations. Most of our senior management have been with the company since its inception.

Owning our own network provides another layer of confidence:

Vinculum has developed a cost effective and high quality international VoIP network over the last 8 years by partnering with some of the largest telecom carriers in the world. Every day we're improving our already impressive voice quality and striving to continue to lower our costs, so we can pass them along to our customers.

We hope you find answers to some of your questions here on our site. And there is always a friendly and knowledgeable Vinculum Customer Care associate standing by, so contact us.

Hardware

Polycom Soundpoint

Your VoIP phone hardware becomes an integral part of the way you do business. That's why we use, recommend, sell, and support products by some of the world's largest and most reputable business SIP phone suppliers.

From SIP phones to ATAs or IADs, using gateways or softphones, whatever your needs, there's a reliable, cost-effective and "future-proof" system here for you!

About CounterPath

CounterPath Solutions, Inc., formerly Xten Networks, Inc., is a developer of award-winning, carrier-grade VoIP and Video over IP SIP softphones for telecom and Internet telephony service providers, cable operators, IP-PBX manufacturers and infrastructure manufacturers. CounterPath's SIP softphones and softphone SDKs (Software Development Kits), provide VoIP, Video over IP, IM (Instant Messaging) and Presence. CounterPath's technology is deployed by over 210 customers in more than 49 countries.

eyeBeam 1.5 Telephony Client

CounterPath's eyeBeam 1.5 is a next-generation telephony client designed to enhance the user's communications experience in Voice over IP. Perfect for small- to medium-sized businesses, eyeBeam allows you to stay connected and manage your calls and availability with a comprehensive suite of carrier-grade Voice, Video, IM and Presence features

Eyebeam

eyeBeam Features
  • Top of the line soft phone for true road warriors
  • MS Outlook Integration for click to call
  • Program to click-to-call desk phone from the PC
Differentiators
  • Dramatic cost savings over cell by connecting all calls via the Vinculum call platform
  • Video and audio support

X-Lite

CounterPath's X-Lite 3.0 is the market's leading free SIP based softphone available for download. Based on the advanced architecture of eyeBeam 1.5 (CounterPath's carrier grade telephony client), the new X-Lite is designed to showcase some of the feature-rich capabilities available with our commercial softphone, such as superior audio and video quality, zero-touch configuration, IM & Presence, and a comprehensive personal address book.

X-Lite

Features
  • Same basic call functionality to the of eyeBeam
  • FREE

X-Lite is essentially a lighter version of the eyeBeam product designed to perform basic call functionality without the learning curve associated with more advanced features. This software is a free download, whereas there is some cost associated with the eyeBeam softphone. Please check with a Vinculum representative for details.